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How evo77 Protects Your Personal Data

At evo77, your personal data is handled with clear purpose and strict controls — we only collect what we need to operate your account, process payments via Touch…

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal data is stored, want to correct inaccurate details, or need to request deletion of your account data, our team is available around the clock. Reach us through any of the channels below and quote your account reference so we can locate and action your request without delay.

Team online

Live Chat Support

Our live chat team is available 24 hours a day, seven days a week. Start a chat from any page on evo77.mobi, quote your account number, and we will route your privacy request to the right team within minutes.

Email Privacy Request

Send a detailed written request to our privacy email address listed in your account settings. We aim to acknowledge every email within one business day and resolve data access or deletion requests within fourteen calendar days.

In-Account Support Ticket

Log into evo77.mobi, navigate to the Help section and raise a support ticket tagged as a Privacy Request. This method creates a timestamped record so you can track the status of your request from submission through to resolution.

HOW WE HANDLE YOUR DATA

Six Areas That Define Our Data Practices

Our data practices are built around six concrete commitments that cover every stage of your account lifecycle — from the moment you register through to any request you make to close or…

Data Collection

We collect only what is necessary: your name, email, phone number, payment method references from Touch 'n Go, GrabPay, Boost dan FPX, and device session data. Nothing beyond that is gathered without your explicit consent.

Cookie Usage

Cookies on evo77.mobi serve three purposes: keeping your session active, remembering your language preference, and measuring which pages load correctly. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Account Security

All account data is stored on encrypted servers. Passwords are hashed before storage and never visible to our staff. We use two-factor verification prompts when unusual login patterns are detected on your account, adding a second layer without inconveniencing your normal sessions.

Data Retention

We retain your account data for as long as your account remains active, plus the period required by Malaysian financial and compliance regulations thereafter. Once the retention period ends or you request deletion and no legal hold applies, your data is permanently removed from our systems.

Third-Party Sharing

Your data is shared only with payment processors handling your Touch 'n Go, GrabPay, Boost dan FPX transactions, identity verification services, and authorities where we are legally required to disclose. We never share data with advertisers or data brokers.

Your Rights and How to Exercise Them

You have the right to access a copy of your data, correct errors, restrict certain processing, and request erasure where no legal obligation requires us to retain it. Submit any of these requests via live chat, email or an in-account ticket and we will respond within fourteen days.

Answers to Common Privacy Questions

The questions below address what we hear most often from account holders about how evo77 collects and manages personal data. If your question is not listed here, our support team is available around the clock through live chat, email or an in-account ticket.

We collect your full name, email address, phone number and date of birth at registration. Once you make a deposit, we also hold a reference from your chosen payment method — Touch 'n Go, GrabPay, Boost dan FPX — to reconcile your transaction history.

We share data only with payment processors required to complete your transactions, identity verification providers, and authorities where disclosure is legally required. We do not sell or transfer your data to advertisers, data brokers or any party outside that narrow scope.

After account closure, we retain your data for the period mandated by Malaysian financial regulations. Once that retention period lapses and no legal hold applies, your personal data is permanently deleted from our servers and backup systems.

Log into evo77.mobi and raise a support ticket tagged as a Data Access Request, or email us directly from the address linked to your account. We acknowledge within one business day and deliver your data export within fourteen calendar days.

Yes. Where no legal obligation requires us to keep your data, we will erase it upon a verified request. Submit your request through live chat, email or an in-account ticket, quoting your account reference. We will confirm deletion in writing once complete.

We use session cookies to keep you logged in, preference cookies for your language setting, and analytics cookies to monitor page performance. You can block or delete cookies through your browser settings; doing so will not lock you out of your account.

Payment references from Touch 'n Go, GrabPay, Boost dan FPX are transmitted over TLS-encrypted connections and stored in encrypted format. We hold only the transaction reference — your full card or wallet credentials are never written to our servers at any point.

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